A while back I mentioned that Nicky Parker from Manchester Libraries was a guest speaker at SPUNZ. Thanks to modern technology (and great tech staff) you can now see that presentation online. It is very worthwhile for any library/council line manager to watch.
Go here to read about the event: http://library.huttcity.govt.nz/cgi-bin/spydus.exe/MSGTRN/OPAC/BigVisionDay
note: the video sounds best if you listen with headphones and the volume cranked right up (plus it won’t annoy your work colleagues).